Terms & Conditions

Company Details

Eligibility

By using this website, you confirm that:

• You are at least 18 years of age
• You have the legal capacity to enter into a binding agreement
• All information provided by you is accurate and complete

Products & Services

VitaJiv offers nutraceutical food supplement products intended for personal consumption.

• Products are not medical treatments unless explicitly stated
• Results may vary depending on individual factors and usage
• Customers are advised to consult a healthcare professional before use if pregnant, nursing, taking medication, or managing a medical condition

We reserve the right to:

• Modify product formulations
• Change pricing
• Discontinue products without prior notice

Order Acceptance

All orders are subject to:

• Payment confirmation
• Availability of products
• Internal verification

We reserve the right to:

• Accept or reject any order at our sole discretion
• Cancel orders due to pricing errors, fraud suspicion, or operational issues

Pricing & Payments

All prices are listed in INR (₹) and include applicable taxes unless stated otherwise.

Payment Terms

• VitaJiv operates on a 100% prepaid model
• Cash on Delivery (COD) is NOT available
• Payments are processed securely via Razorpay and other approved gateways

We are not responsible for:

• Payment failures due to bank issues
• Gateway errors
• Unauthorized transactions caused by user negligence

Shipping & Delivery

Shipping is handled through third-party logistics providers including Shiprocket.

• Delivery timelines are estimates only
• Delays may occur due to external factors
• Risk transfers to the customer upon delivery

Customers must provide accurate shipping details. VitaJiv is not responsible for delivery failures caused by incorrect information. See our Shipping & Delivery Policy for full details.

Returns, Refunds & Replacements

All returns, refunds, and replacements are governed by our Refund & Return Policy.

Key conditions:

• Claims must be supported by valid proof (including unboxing video)
• Opened or used products are non-returnable
• Approval is at VitaJiv™'s sole discretion

User Responsibilities

Users agree NOT to:

• Provide false or misleading information
• Misuse the website or services
• Engage in fraudulent transactions
• Abuse return/refund policies
• Attempt unauthorized access to systems

Violation may result in:

• Account suspension
• Order cancellation
• Legal action

Intellectual Property

All content on this website, including logos, product designs, images, text, and branding, is the exclusive property of VitaJiv and protected under applicable intellectual property laws.

Unauthorized use, reproduction, or distribution is strictly prohibited.

Limitation of Liability

To the maximum extent permitted by law, VitaJiv shall not be liable for:

• Indirect or consequential damages
• Adverse reactions due to individual sensitivities
• Improper product use
• Third-party delays (courier/payment gateways)
• Loss arising from reliance on product claims

Maximum liability shall not exceed the amount paid for the product.

Disclaimer of Warranties

All products and services are provided “as is” without warranties of any kind. We do not guarantee:

• Specific results
• Suitability for every individual's nutritional needs
• Continuous or error-free website operation

Third-Party Services

Our services may involve third-party providers including:

• Payment gateways (Razorpay)
• Logistics partners (Shiprocket)
• Marketplaces (Amazon)

We are not responsible for failures or errors caused by third-party platforms, or the policies or practices of third-party services.

Force Majeure

VitaJiv shall not be held liable for failure or delay in performance due to events beyond our control, including:

• Natural disasters
• Government restrictions
• Strikes
• Pandemics
• Technical failures

Fraud & Abuse Policy

We maintain strict anti-fraud measures. We reserve the right to:

• Cancel suspicious orders
• Deny refunds or replacements
• Block user accounts
• Initiate legal proceedings in case of fraud or chargeback abuse

Account Termination

We may suspend or terminate user access without notice if:

• Terms are violated
• Fraud is suspected
• Misuse of services is detected

Privacy

User data is handled in accordance with our Privacy Policy. By using our services, you consent to the collection and use of data as outlined therein.

Governing Law & Jurisdiction

These Terms shall be governed by the laws of India. All disputes shall be subject to the exclusive jurisdiction of courts located in Maharashtra, India.

Modifications to Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting on the website. Continued use of the website constitutes acceptance of revised Terms.

Contact Information

For any queries regarding these Terms: